REMOTE Student Services Associate (Call Center)

Remote Student Services Associate (Call Center)

100% remote - equipment provided

Monday-Friday 9am-6pm EST

Start date: July 7th (3-4 month contract)

Description

• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Review student accounts to address outstanding tasks and recommend actions for success.
• Organize workflow to ensure time management, data integrity, communication, and student retention.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.
• Protect student privacy by complying with FERPA regulations.
• Perform other assigned duties as needed.

Skills

inbound and outbound calls, Customer service, call center, data entry, salesforce crm

Additional Skills & Qualifications

Problem-solving with goal-driven outcomes.

Excellent communication (verbal and written).

Self-confidence, patience, empathy, and availability in connecting with students and families.

Adaptability to multi-generational needs.

Troubleshooting and de-escalating issues.

Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

Qualifications:

Preferred: Call center and customer service experience.

Experience in a fast-paced environment with students and families.

Experience in a virtual environment.

Experience with multiple EMS/SIS/Enrollment platforms.

Bachelor's degree is a plus, but not required.