Customer Support Technical Representative

Location: Hybrid/Remote |Department: IT Support Services |Type: Full-Time

Are you a tech-savvy problem solver who thrives on helping others? We’re looking for a Customer Support Specialist to join our fast-paced IT support team! Whether you're early in your career, this is your chance to grow in a collaborative environment where your communication skills and curiosity will shine.

What You’ll Be Doing

Deliver Outstanding Service:

• Be the friendly, helpful voice for internal and external customers—via phone, email, chat, and ticketing systems
• Handle 20–30 calls per day with professionalism and empathy

Solve Problems, Fast:

• Troubleshoot first-level technical issues and guide users through solutions
• Use our Knowledge Base and SOPs to resolve issues or escalate when needed

Support Tech Needs:

• Assist with equipment requests, software installs, sign-on issues, and programming changes
• Document all actions and resolutions in our ITSM ticketing system

Collaborate & Contribute:

• Work closely with teammates on support projects and daily operations
• Escalate complex issues to senior team members and follow up to ensure resolution
• Stay on top of administrative tasks like timesheets, training, and shift updates

What You Bring

Must-Haves:

• 1+ year of customer service experience (call center preferred)
• Strong verbal and written communication skills in English
• Comfortable navigating multiple systems and multitasking (calls, tickets, chat)
• Entry-level or recent grads welcome—bring your energy and eagerness to learn!

Preferred:

• Bachelor’s degree (especially in Computer Science, IT, or related fields)
• Experience with ticketing systems like Salesforce or ServiceNow

Why You’ll Love It Here

• Be part of a supportive, team-first culture
• Gain hands-on experience in IT support and customer service
• Learn and grow with opportunities for advancement
• Make a real impact by helping people solve problems every day

If you're ready to launch your career in tech support and love helping people, we want to hear from you!