At least 5 years
This role is STARs-friendly: Skilled Through Alternative Routes.
69% STARs in role.
Job Title: Concierge 4
Job Description
This contract-to-hire Concierge role offers the opportunity to deliver white-glove service in a high-profile corporate environment across two premier locations in Atlanta. You will serve as the primary front-of-house contact for executives, internal teams, and external visitors, ensuring a seamless and memorable experience from arrival through departure. The position combines high-touch guest service, front desk and clerical support, event and meeting coordination, and close collaboration with facilities, audio/visual, catering, and property management teams. You will manage room reservations, support event setup, and help maintain an organized, professional, and welcoming workplace.
Responsibilities
- Serve as the first point of contact for all internal and external visitors, providing exceptional customer service and a welcoming front-of-house experience.
- Manage the front desk and reception area, including greeting guests, answering inquiries, and directing visitors and calls to the appropriate contacts or departments.
- Oversee day-to-day front-of-house operations to ensure a smooth and professional experience on an executive floor and across assigned spaces.
- Manage the shared Microsoft Outlook inbox and ensure all inquiries and requests are addressed within a 24-hour service-level agreement.
- Maintain accurate daily records of space allocations, room bookings, and event calendars to support seamless scheduling and coordination.
- Use room reservation and content management systems (such as WRS or similar tools) to book, track, and manage meeting rooms and event spaces.
- Log and track facilities-related tickets using systems such as Tririga or Commercial Cafe, ensuring timely follow-up and resolution.
- Plan and execute the physical setup of events and meeting spaces, including arranging furniture, placing signage, and preparing meeting materials such as easels, notepads, pens, and markers.
- Perform manual room reconfigurations for meetings and events of up to approximately 100 attendees, including stacking and unstacking chairs, moving and rearranging tables, and resetting conference rooms into different layouts.
- Support events and meetings ranging from small gatherings to large sessions (approximately 10–100 attendees), ensuring spaces are clean, organized, and ready on time.
- Collaborate closely with audio/visual, catering, property management, and other internal teams to ensure successful execution of meetings and events.
- Assist with additional facilities team services as needed to support smooth daily operations across both locations.
- Provide calm, professional, and effective support on an executive floor, maintaining composure under pressure and in high-profile situations.
- De-escalate challenging situations with a calm temperament and professional demeanor, ensuring issues are resolved respectfully and efficiently.
- Communicate clearly and professionally in both written and verbal formats with executives, colleagues, vendors, and guests.
- Manage multiple priorities in a fast-paced environment, balancing front desk duties, room management, and event setup tasks.
- Support team members as needed, demonstrating a collaborative mindset and willingness to assist across responsibilities.
- Perform regular walking throughout the facilities to inspect rooms, support event setups, and respond to guest or team needs.
- Adhere to and uphold workplace policies, security procedures, and standards of professionalism, including those related to access, visitor management, and confidential information.
Essential Skills
- Associate or Bachelor's degree required.
- 1–2 years of experience in reception, concierge, or a related customer-facing role.
- 3–5 years of experience in customer service or operations.
- 1 or more years of relevant experience in hospitality, facility/property management, or operations.
- 2–5 years of customer service experience supporting high-touch environments.
- Seasoned concierge experience, preferably 2–5 years, in corporate, hospitality, or high-profile settings.
- Experience serving high-profile retail or corporate clients and delivering white-glove service.
- Strong front desk, clerical support, and administrative support experience.
- Proficiency in Microsoft Office Suite with solid technical aptitude.
- Experience managing shared inboxes and scheduling through Microsoft Outlook.
- Experience using room reservation or content management systems such as WRS or similar tools.
- Experience using facilities ticketing systems such as Tririga or Commercial Cafe for logging and tracking requests.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.
- Demonstrated ability to remain calm, professional, and composed under pressure.
- Proven ability to de-escalate situations and handle sensitive or challenging interactions professionally.
- Ability to listen actively and respond quickly to guest and vendor requests in a genuine and professional manner.
- Comfort working with diverse teams and personalities while maintaining a collaborative and respectful approach.
- Self-motivated, action-oriented, and able to work both independently and as part of a team.
- Physical ability to lift 25–50 lbs regularly as part of event setup and room configuration tasks, with the option to request assistance for items over 25 lbs.
Additional Skills & Qualifications
- Catering or hospitality experience is preferred.
- Corporate and hospitality experience with exposure to executive-level environments is highly desirable.
- Experience supporting events and meetings ranging from small groups to approximately 100 attendees.
- High-profile retail client experience and familiarity with luxury or premium service standards.
- Demonstrated experience delivering white-glove, high-touch service to executives.
- Ability to work well under pressure and adapt to changing priorities and last-minute requests.
- Experience collaborating with audio/visual, catering, and property management teams.
- Strong problem-solving skills and the ability to anticipate needs and proactively address issues.
- Comfort with content management systems beyond WRS, with the ability to learn new tools quickly.
- Willingness to support occasional after-hours events and adjust schedule as needed within role requirements.
Work Environment
This role is based across two corporate locations in Atlanta, primarily at a high-profile downtown office tower with an additional site at a nearby ballpark-area facility. The team manages approximately 36 meeting rooms between the two locations, supporting events and meetings that typically range from 10 to 100 attendees. Free parking is available on site, with garage access provided. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no routine overtime initially; flexibility is required for occasional after-hours events, and overtime opportunities may become available after approximately 90 days. The environment is fast-paced, professional, and executive-facing, with frequent interaction with leaders, guests, and vendors. You will spend a significant portion of the day walking between rooms and spaces to support setups, inspections, and guest needs. The role involves regular manual tasks, including moving furniture, stacking and unstacking chairs, and reconfiguring rooms for different event layouts. You will work closely with facilities, audio/visual, catering, and property management teams, using Microsoft Office, Microsoft Outlook, room reservation systems such as WRS, and facilities ticketing platforms such as Tririga or Commercial Cafe. The dress code is business casual with a polished, professional appearance; jeans and sneakers are not permitted. A branded polo or button-down shirt will be provided as part of the standard attire.
Job Type & LocationThis is a Contract position based out of Atlanta, GA.
Pay and BenefitsThe pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Atlanta,GA.
Application DeadlineThis position is anticipated to close on Jun 1, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006041880
