Technical Support Specialist

Description

The IT Workplace Support Technician is

responsible for the installation, maintenance (both

hardware and software) and project support of

Southern Company’s leased and purchased PCs,

laptops, and printers. These systems are installed,

maintained, and repaired in accordance with

established standards, service levels, and

operational processes. The primary focus for this

position is break/fix and installation of devices in

Northeast Georgia. Computing and mobile devices

are installed, maintained, and repaired in

accordance with established standards, service

levels and operational processes. This position is

located Athens, GA. The

technician will provide primary desktop support for

approximately 12 sites in this service territory. JOB

REQUIREMENTS: • Two-year degree

(college/technical/vocational) or equivalent

hands-on experience in computer systems or

information technology is preferred. •

Understanding of local area networks in a VoIP

environment is required. • Knowledge of and ability

to troubleshoot and repair PC hardware, operating

systems, and associated peripherals and software

components. • Must have proficiency with

Windows 11 and MS Office. • Ability to work

independently, self-starter with good time

management skills. • Must have good verbal and

written communications skills. JOB

RESPONSIBILITIES: • Interfacing with customers to

schedule work and ensure that customer

expectations are met upon completion of work •

Interfacing with other IT groups related to

problems and installations as appropriate •

Managing and effectively prioritizing many work

requests • Maintaining current images on USB

media • Keeping abreast of current imaging

installation procedures • Understanding and

adhering to billing and performance processes and

procedures • Maintaining accurate equipment

inventories • Installing standard, endorsed, or

certified software and/or hardware devices, and

providing minimal onsite training to get the client

started • Operating a company vehicle in a safe

manner. Responsible for performing monthly

vehicle safety inspections. • Ability to climb into

and maneuver around cabs of large bucket trucks

and small pickup trucks for mobile device support

• Ability to lift 50 lbs • Daily travel around service

territory required. BEHAVIORAL ATTRIBUTES: •

Must be a self-starter who can work independently

without supervision. • Follows safe work practices

and fosters a safe workplace. • Excellent customer

service skills. • Exhibits “Our Values” (i.e.,

unquestionable trust, superior performance, and

total commitment) in all business dealings. •

Seeks opportunities to learn and demonstrates

initiative to maintain a working knowledge of our

changing IT environment. • Good organizational

and time management skills

Experience Level

Entry Leve