Site Coordinator

Site Coordinator

Position Profile

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for performing contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Oversee daily operations of a mailroom, copy center, or scanning facility
• Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping & receiving
  • Mail delivery and processing
• Serve as the primary point of contact with the customer on a daily basis
• Implement and manage RICOH Service Excellence Programs
• Operate required equipment/software efficiently to meet service level agreements
• Manage cost of goods by effectively utilizing company materials and supplies
• Perform routine functions such as:
  • Creating/completing work orders
  • Monitoring contractors
  • Conducting inspections
  • Reporting facility-related issues
  • Providing support as needed
• Interact with contracted vendors, facility management, and occupants
• Manage office supply inventory and reordering
• Coordinate conference rooms and manage A/V equipment resources
• Maintain positive internal working relationships through professional communication
• Collect and provide data to leadership and customers, including monthly reporting
• Ensure financial responsibilities are met
• Perform other duties as assigned

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ year of customer-facing work experience required
• Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

• Tactical thinking and problem-solving skills
• Ability to present to small groups
• Basic customer service and technical aptitude
• Strong written and verbal communication skills

Working Conditions, Mental and Physical Demands

• Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels
• Must interpret, comprehend, and apply complex material and instructions
• Some physical effort required:
  • Walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs
• Moderate dexterity required for regular use of tools and equipment (e.g., calculator, keyboard, hand tools)

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.