Job Title: Quality Engineer

Job Description

Lead the Quality Review Board process and collaborate with other technical leads to investigate, understand, and resolve customer feedback issues. Work closely with engineering, manufacturing, product management, quality, and supplier quality teams to understand customer and product requirements, design intent, and manufacturing processes to develop root cause of failure. Create, maintain, and report key performance measures (KPIs).

Responsibilities

• Lead Quality Review Board process.
• Receive customer feedback and collaborate with other technical leads to resolve issues.
• Collaborate with engineering, manufacturing, product management, quality, and supplier quality teams to understand requirements and develop root cause of failure.
• Create, maintain, and report key performance measures (KPIs).

Essential Skills

• Quality engineering
• Problem solving
• Root cause analysis
• Bachelor's degree in Mechanical Engineering or related field
• 2+ years of related quality engineering experience
• Experience working with customers or suppliers
• Six Sigma
• 8D problem solving
• Project management
• Process engineering

Additional Skills & Qualifications

• 5+ years of experience in a manufacturing setting preferred
• Process Engineering experience is a plus
• Refrigeration experience would be a plus
• Strong problem-solving and analytical capability
• Detail-oriented
• Ability to assess product performance and develop root cause analysis and initial problem solving

Work Environment

The role involves working 1/3 of the time at customer sites in the field, 1/3 in the factory with engineering, supplier quality, and project management teams, and 1/3 working independently on processes or reports. The position requires running a cross-functional team and quality council, including weekly meetings to discuss field data and problem-solving strategies. Travel across the US and Canada is required to support North American customers.