Commercial Collector

Description

Job Summary: Responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 30-89 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of moderately complex payment and billing histories and negotiation of payment arrangements. Will manage anywhere from 100-200 contracts (most customers have multiple contracts). Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts up to and including repossession, modification where appropriate and/or the transfer of accounts to late-stage collections or the Financial Recovery group. This role may also involve direct contact with our program/dealer partners and/or our serviced by other sources to assist with problem accounts and reconciliations. Determination of the appropriate time to place customers in default status and following the appropriate steps to do so. Duties and Responsibilities: Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers. Assist customers with account reconciliations utilizing payment and billing histories. Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate. Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues. Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements, recommendations for modification, default, or repossession.

Skills

collections customer service, collections accounts receivable, excel analysis, reconciliation, oracle

Top Skills Details

collections customer service,collections accounts receivable,excel analysis,reconciliation

Additional Skills & Qualifications

Education: College degree or equivalent experience Qualifications: Required: Strong written and verbal communication skills with attention to detail. Ability to multitask in a deadline driven fast paced environment, Analytical and problem solving skills, ability o make sound responsible decisions in a timely manner, Strong PC skills including excel, 3-7 years of consumer or commercial collections experience.

Experience Level

Intermediate Level