Business Analyst

Job Summary-
Develop and maintain a thorough understanding of business processes pertaining to Walgreens third-party operations and programs. Responsible to develop business solutions for Pharmacy Services through business requirement collection and data analysis. Develops and presents specific recommendations to Pharmacy Services leadership team.
Job Responsibilities

• Gathers and documents client requirements; helps identify desired results and provides an understanding of the opportunity or problem.
• Reviews high level test plans, business and system requirements based on quality assurance plans.
• Gathers and documents functional requirements from business requirements, including page specs and use cases where needed.
• Assists in scope definition and managing initiatives from definition through implementation, providing necessary updates and communications to stakeholders.
• Provides basic end-user support in post-deployment phases, and supports the assessment and evaluation feedback process to ensure that the requirements necessary to correct issues are addressed.
• Understands and identifies the correct resources to help define and validate both requirements and specifications.
• Helps identify opportunities for improving efficiency of application portfolio and associated business processes.
• Interfaces with stakeholders to answer routine application and requirements questions. Escalates the more complex questions, but follows up for resolution.
• Works with business owners and operations to review suggestions, system enhancements and production issues

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

• Bachelor's Degree or High School Diploma / GED and at least 3 years of experience in retail or mail pharmacy.
• Ability to elicit requirements from business owners through a variety of methods and to document requirements clearly and concisely for stakeholders.
• Ability to identify qualitative and quantitative indicators for success.
• Experience with requirements specification and development: process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.
• Outstanding written and verbal communication skills.
• Excellent presentation skill

• Bachelor's Degree and at least 2 years of experience working on large-scale technology projects; or, High School Diploma / GED and at least 5 years of experience in retail or mail pharmacy.
• Experience in Third-Party operations functions within a major pharmacy retailer.
• Experience with contact center operations and technology.
• Experience using consulting skills and developing client relationships.
• Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluation of customer satisfaction.
• Experience working with virtual teams.

We will consider employment of qualified applicants with arrest and conviction records. $63100 - $101200 / Salaried
Basic Qualifications

• Bachelor's Degree or High School Diploma / GED and at least 3 years of experience in retail or mail pharmacy.
• Ability to elicit requirements from business owners through a variety of methods and to document requirements clearly and concisely for stakeholders.
• Ability to identify qualitative and quantitative indicators for success.
• Experience with requirements specification and development: process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.
• Outstanding written and verbal communication skills.
• Excellent presentation skill

Preferred Qualifications

• Bachelor's Degree and at least 2 years of experience working on large-scale technology projects; or, High School Diploma / GED and at least 5 years of experience in retail or mail pharmacy.
• Experience in Third-Party operations functions within a major pharmacy retailer.
• Experience with contact center operations and technology.
• Experience using consulting skills and developing client relationships.
• Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluation of customer satisfaction.
• Experience working with virtual teams.

We will consider employment of qualified applicants with arrest and conviction records.