Help Desk Support

Description

As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible. You will work with a Team including both Phone and Software communications and tracking of ticket issues.

Skills

Help desk support, migration, intune, Customer service, Troubleshooting, Help desk, Phone support

Top Skills Details

Help desk support,migration,intune,Customer service,Troubleshooting,Help desk,Phone support

Additional Skills & Qualifications

2-3 years of support/migration experience.

Self Starter

Technical Responsibility

• Experience with working from home and remote support.

• Troubleshooting incidents and restoring service as soon as possible

• Installing and configuring computer networks

• Planning and implementing network security measures

• Monitoring network performance and troubleshooting issues.

• Liaising with vendors and other IT personnel for problem resolution

• Documenting tickets within Freshdesk (Help Desk system) and providing regular status updates to multiple stakeholders.

• Able to multitask and make priority decisions is a fast-working environment.

• Computer hardware installations, relocations, service and repair.

• Provide systems access to remote Users/customers.

• Provide appropriate and timely service and support to all customers.

• Ensure that a timely equipment ordering process is established and followed.

• Ensure that an adequate equipment inventory is maintained.

• Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.

Software products services and support

For the following software products:

• Helpdesk software – Freshdesk.

• Desktop environment - Windows 10/11

• MS Intune.

• O365 – Teams / SharePoint.

• RDP – Cloud remote experience.

• MS Azure.

• GOTOASSIST – Remote.

• Sabre GDS.- a plus.

• Apollo by Galileo GDS. – a plus.