Associate Account Manager

Description

-Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters.

-Respond to clients, dealers, drivers, internal customers, and vendor phone/email inquiries within established service level standards.

-Assist in managing open Salesforce requests to ensure cases and associated tasks remain current and do not go overdue.

-Escalate issues that impact service delivery.

-Audits and Reporting of Data Integrity

-Data and Exception Management

-Clearly communicate recommendations to customers and across the organization

-Understand customers fleet policies, anticipate needs, participate in executing on goals.

-Meet or exceed all departmental driven phone and Salesforce KPIs

-Assist in creating SOPs and FAQ documentation.

-Other duties as assigned.

Skills & Qualifications

Must haves:

-College degree or equivalent experience

-One to two years of relevant experience

-Intermediate to Advanced Proficiency in Microsoft Excel

-Outstanding verbal and written communications skills