At least 2 years
This role is STARs-friendly: Skilled Through Alternative Routes.
68% STARs in role.
About the Role
We are seeking a detail-oriented Customer Support Specialist to join a growing team that supports fleet drivers, customers, and internal account management teams. This is a customer service and case resolution position that focuses heavily on email communication, research, problem-solving, and case management rather than high-volume inbound calls.
The ideal candidate enjoys investigating issues, finding solutions, providing exceptional customer support, and working in a fast-paced environment where no two days are the same.
Key Responsibilities
- Manage a high volume of customer emails and support cases.
- Research customer issues and identify effective resolutions.
- Assist customers with vehicle-related questions, concerns, and service needs.
- Provide support for account management teams and fleet drivers.
- Follow up with customers via phone and email to gather missing information.
- Utilize Salesforce and internal systems to manage cases and document customer interactions.
- Process billing changes, driver information updates, insurance card requests, reporting needs, and other account maintenance tasks.
- Communicate regularly with internal departments to resolve complex issues.
- Maintain accurate records while managing multiple tasks and priorities.
- Deliver professional, responsive, and customer-focused service.
Qualifications
- Minimum of 2 years of customer service experience in an office environment.
- Strong written communication and email correspondence skills.
- Excellent grammar, spelling, and professionalism in customer communications.
- Strong problem-solving and critical-thinking abilities.
- Comfortable navigating multiple systems, databases, and screens simultaneously.
- Proficiency with Microsoft Outlook, Word, and basic Excel.
- Strong typing skills (40+ WPM preferred).
- High School Diploma or equivalent.
- Ability to multitask while maintaining accuracy and attention to detail.
- Comfortable making outbound customer follow-up calls when needed.n.
Training & Growth Opportunities
This position offers the opportunity to gain experience with a large and growing organization that values employee development. Successful candidates will have opportunities to demonstrate their abilities and potentially transition into a long-term or permanent role.
Schedule & Work Environment
- Monday-Friday, 9:00 AM - 6:00 PM
- One-hour unpaid lunch
- Two paid 15-minute breaks
- Business casual office environment
- Fully on-site position in Schaumburg, IL
#centralpriority26
Job Type & LocationThis is a Contract position based out of Schaumburg, IL.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Schaumburg,IL.
Application DeadlineThis position is anticipated to close on Sep 25, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006281702