Job Title: Services Engagement Coordinator

Job Description

The Engagement Coordinator provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The ideal candidate is resourceful, an excellent communicator, thrives in a fast-paced and dynamic environment, and is process-driven but flexible in their approach.

Responsibilities

• Act as a liaison between Services departments, Sales departments, clients, and our Trusted Partner Network to support service delivery Smart Hands.
• Inspect and report on Sales pipeline to support services forecast and resource fulfillment.
• Assist in the Statement of Work review process to ensure compliance with company standards.
• Provide full life-cycle Engagement Coordination for the department, customers, and partners.
• Ensure all requests are processed timely and accurately.
• Act as a point of escalation to assist and/or resolve ISA's, customer, sales, or partner satisfaction issues.
• Provide timely and accurate system approvals and project creation.
• Initiate, collect, validate scope, and file countersigned documents.
• Participate in tool and process improvement projects as requested.
• Communicate Services engagement methodology and other best practices to coworkers and partners as needed.
• Ensure best practices are incorporated and shared.
• Support Services Delivery Smart Hand vision, goals, and strategies.
• Contribute to Services Delivery Smart Hand Operations from initiation to closure.

Essential Skills

• Bachelor’s Degree
• 5 years of relevant professional experience (Sales support, project management, project coordination, etc.)
• 5 years of experience leveraging Microsoft Tools (Word, Excel, Team, Outlook)

Additional Skills & Qualifications

• Experience with Professional Services Automation tools.
• Experience with Agiloft, Changepoint, Financial Force, Salesforce.
• Experience implementing process improvement projects.
• Provide forward-thinking leadership at all times.
• Excellent written and verbal communication skills.
• Ability to excel in a dynamic and fast-paced environment.
• Influential with others, tailoring communication to the needs of the target audience.
• Ability to balance multiple priorities simultaneously and adapt to changing business needs.
• Proactive collaboration and relationship-building skills.
• Creative problem-solving skills.
• Experience successfully coordinating complex projects with multiple facets and stakeholders.
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to multi-task, organize, and prioritize.
• Ability to apply common sense in performing job.
• Ability to understand and follow basic instructions and guidelines.

Work Environment

100% remote. Hiring manager is based out of California. Standard working hours are 8-5 PM CST. Fully remote position; location does not matter.