Medical Receptionist

Large and top rated hospital system is seeking empathetic and passionate patient registration representatives to join the team at multiple locations with various shifts available!

Description

Emergency Department

-First person our patients see when they arrive. Main priority is to provide an exceptional patient experience with a warm, welcoming environment.

-The ER is a 24-hour, 365-days a year facility and does not close. The schedule is a rotating 12-hour shift, up to 40 hours per week.

-Team members will be trained in all the following areas:

---Front Triage Desk: Check in patients who walk in through the main entrance.

---Ambulance Bay: Check in patients who come in by ambulance or helicopter.

---ER Floor: Register patients at the bedside with portable computers. Must confirm patient demographics and collect/verify all insurance information for accuracy.

-Ensure ID/Insurance cards and consents are updated in the EMR system.

-Support self-pay process for patients without insurance coverage. Complete required documentation for Medicare patients prior to admissions, if needed.

Outpatient/Clinic

-First person our patients see when they arrive. Main priority is to provide an exceptional patient experience with a warm, welcoming environment.

-Locate patient in the EMR system for an efficient check-in process.

---Verify patient’s demographic information and update, if needed, with high level of accuracy.

---Verify patient insurance plans with a high level of accuracy.

---Support checkout process, including scheduling follow-up appointments and charge entry.

---Answer questions related to lab work, pharmacy, or radiology services.

Main Admitting/Inpatient

-First person our patients see when they arrive. Main priority is to provide an exceptional patient experience with a warm, welcoming environment.

-Support a wide variety of hospital services, including but not limited to lab, radiology, surgery, and inpatient admissions.

---Locate patient in the EMR system for an efficient check-in process.

---Verify patient’s demographic information and update, if needed, with high level of accuracy.

---Verify patient insurance plans with a high level of accuracy.

---Answer questions related to lab work, pharmacy, or radiology services.

-May require travel to inpatient units to complete bedside registration.

Qualifications

MUST HAVES:

- 2+ years of work experience - ideally within a customer service capacity

- Empathetic and compassionate

- Passion for helping others

- Strong technology skills