Technical Support Specialist

Description:

TEKsystems IT Department is seeking a Field Services/ Desktop Support Technician to support end users in and around Frankfort, KY.

60% phone support, 40% desktop and network systems support

Company vehicle is provided (these vehicles are not to be considered "take-home" vehicle).

Top Skills' Details

1. Hands-on, IT Support: hardware/software troubleshooting (1-3 years of experience required)

2. Experience troubleshooting user issues, including remote support - experience with Win10, Outlook, O365, Exchange, Windows Server 2008/2012.

3. Customer Service and interpersonal skills - documented in reference checks

4. Ability to think outside the box

DAILY/WEEKLY JOB DUTIES:

- Technician will receive a ticket through the ticketing system for this local area, which was placed at HQ call center and then routed to the specific district.

- They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed

- Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity.

- Hardware support (DELL desktops & laptops, SurfacePro3 & DELL tablets)

- Software support (homegrown applications)

- Some server support (this person would be the "hands" for the server team in Frankfort, while they tell them what to do over the phone)

- Knowledge of permissions

- Install desktops when needed

- Deployment and support of upgrades

Candidates will have experience and knowledge of Microsoft Windows networks, workstation security, anti-virus programs such as McAfee, disk imaging tools, and web browsers and be able to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.

Additional Skills & Qualifications:

Excellent customer service skills and communication skills are essential. MUST have the ability to problem solve issues quickly and be an "out of the box" thinker when it comes to finding a solution.

Experience Level:

Expert Level