Hospital Answering Service Operator

Description

Top Must Haves: 1. Someone who's looking to learn, avid learner 2. Competitive Edge 3. Flexibility in schedule (10 hours of availability to be scheduled) 4. Someone with positive attitude 5. Good tenure*** 6. Near perfect Attendance needed Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds. Since we are a 24/7 call center, we do not have set shifts. Instead, we have a window that allows us some flexibility when scheduling. For example, someone that is hired for a first shift must be available to work as early as 6:30am and as late as 6pm. They will not work 6:30am-6pm, but they will work between these hours. Schedules are made typically 3-4 weeks in advance, so they always know what they are working. All shifts require working every Saturday or Sunday. This is a requirement. We will send which weekday we are looking for and the shift when we reach out to you for assistance with recruiting. At this time, I want to focus on second shift, as we discussed, if you find anyone open to working Friday, Sat, Sun and Monday 2nd shift 4x10 we would be 100% open to that. We do not have an existing shift so this would be something specific we would create just for that candidate. 2 second shifts open, 2pm-11pm requires working every Saturday, they will have Sunday and another day off during the week ( may not be consecutive) 2 first shifts –( between 7am-6pm) requires working every Sunday, they will have Saturday and another day off during the week ( may not be consecutive) Training is typically 10:30 -6:30 /7pm for all shifts! No Free Parking for first shift- they encourage people not to drive ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS IF YOU MISS TRAINING YOU WILL BE DROPPED FROM THE CLASS we are focused on bringing candidates in that have experience working in a medical setting ( hospitals, medical practices, health centers etc) and want to make sure that these positions are not advertised as call center positions. These positions are all onsite.

Skills

Customer service, Call center, Data entry, Inbound call, Customer support, Health care, Customer service call center, Insurance

Top Skills Details

Customer service,Call center,Data entry,Inbound call

Additional Skills & Qualifications

Reliable- On time Good Call quality Courteous Bilingual is a plus- Spanish or Asian Dialects- Not necessary-bilingual calls go to interpreter service

Experience Level

Entry Level