Online Banking Specialist (Customer Service Center)

Hybrid/Remote Online Banking Specialist (Bilingual – Spanish) 

We are looking for candidates eager to get their foot in the door with an organization that will allow them to grow their professional careers and knowledge of Customer Service and Banking. An ideal candidate is committed, inclusive, and has the courageous qualities to continue building a legacy of high-quality service and to uphold the values of investing in the communities we serve to better assist our client base. Within this role, you will have opportunities for advancement and increased financial gains.

Position: Online Banking Specialist 

Start Date: First week of June 2025

Interview Availability: ASAP

Location: Lynn, MA

Schedule: Training is on-site for 2 months (Monday–Friday). 100% remote after training.

Pay Rate: $21-24/HR (Depending on experience)

Remote Schedule: Monday–Friday & Must be comfortable with a Saturday shift from 9 AM – 3 PM on occasion. 

Shift: Monday–Friday (8 hours within hours of operation) 7 AM – 8 PM. Shifts will be consistent. 

Employee Value:

• Opportunity to join a stable and renowned financial organization with great opportunities for growth within the financial industry

• 100% Remote after training!

• Two bonus programs to incentivize employees and increase financial gains

• Opportunity for a raise after transitioning to a permanent employee

Job Description:

• Take upwards of 75-100 inbound calls to assist customers with various banking needs

• Maintain a detailed knowledge base of banking products, services, policies, products, and maintenance and regulatory requirements

• Handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the banker and customer

• Actively listen to and determine the full extent of customer needs while appropriately applying different approaches to affect the desired outcome

• Utilize strong verbal and written skills to effectively communicate with customers

• Handle basic customer complaints and problems with minimal assistance; recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed

Education and requirements:

• High School Diploma or GED minimum is required. 

• Must be bilingual in Spanish. 

• 4-5+ Years of high-end customer service experience.

• Call Center experience preferred but not required

• Strong technical aptitude and learning capabilities (will be using multiple systems and monitors)

• Proven previous job stability

Skills and Knowledge:

• Excellent written communication skills

• Excellent verbal and listening skills including good grammar, time of voice, and dictation

• Punctual and consistent work attendance is required