Invoicing
Scheduling
Operations
Management
Coordinating
Accountability
Prioritization
Reconciliation
Invoice Review
Follow Through
Detail Oriented
Microsoft Excel
Decision Making
Cost Allocation
Microsoft Office
Accounts Payable
Agile Methodology
Microsoft Outlook
Help Desk Support
Financial Systems
Project Management
Workflow Management
Facility Management
Security Consulting
Financial Statements
Contract Negotiation
Organizational Skills
Commercial Real Estate
Artificial Intelligence
Ability To Meet Deadlines
Verbal Communication Skills
Accounts Payable Processing
Environmental Social And Corporate Governance (ESG)
At least 3 years
Posted 16 days ago
Description:
Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role
The purpose of this role is to run the day-to-day execution of a client contract, supporting the Account Director in managing operational, financial, and service delivery activities for a dedicated account. This position is hands-on and execution-driven, focused on ensuring contracted services are delivered accurately, efficiently, and in alignment with client requirements.
This role is not responsible for reviewing or negotiating contracts. Instead, the focus is on understanding a single client contract and executing against it, managing workflows, vendors, and systems to ensure smooth account operations.
What you'll do:
• Serve as the primary operational support to the Account Director, helping manage the day to day execution of the client contract.
• Develop a strong working understanding of the client contract and ensure services are delivered in line with contractual scope and requirements.
• Manage the Extra Works process from an Accounts Payable perspective, including:
o Coordinating with vendors
o Reviewing and processing invoices
o Ensuring correct cost coding and financial accuracy
• Act as the operational owner for vendor coordination, including follow ups, issue resolution, and invoice accuracy.
• Oversee Help Desk and CMMS workflows, ensuring work orders are created, tracked, updated, and closed accurately and on time.
• Support technician dispatch and scheduling, including coordination of reactive maintenance activities.
• Monitor reactive maintenance performance and assist in prioritization and escalation as needed.
• Maintain accurate records across operational and financial systems related to work orders, invoices, and service delivery.
• Partner with internal teams to ensure timely resolution of service issues and operational requests.
• Prepare basic operational and financial reports to support account oversight and decision making.
• Identify process gaps or inefficiencies and recommend practical operational improvements.
What you'll need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Bachelor's degree preferred, or equivalent combination of education and 3+ years of experience in operations coordination, facilities operations, or account support roles.
• Proven experience supporting day to day account operations, including partnering with an Account Director or Account Manager.
• Strong working knowledge of Accounts Payable processes, including vendor invoice review, cost coding, and reconciliation.
• Hands on experience working with CMMS and Help Desk systems, including work order tracking and status management.
• Experience supporting reactive maintenance workflows and coordinating technician dispatch activities.
• Demonstrated ability to manage multiple operational tasks in a fast paced environment with strong attention to detail and follow through.
• Proficiency with Microsoft Office tools, including Excel, Outlook, and Word.
• Strong written and verbal communication skills, with the ability to provide timely, accurate, and professional support to internal teams and vendors.
• Solid understanding of financial fundamentals, including basic calculations such as percentages and cost allocations.
• Ability to interpret operational documentation and procedures and apply them effectively to daily execution.
• Strong organizational skills with the ability to follow established procedures and meet deadlines.
• Sound judgment in day to day decision making; errors may have short term operational impact and require timely resolution.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role
The purpose of this role is to run the day-to-day execution of a client contract, supporting the Account Director in managing operational, financial, and service delivery activities for a dedicated account. This position is hands-on and execution-driven, focused on ensuring contracted services are delivered accurately, efficiently, and in alignment with client requirements.
This role is not responsible for reviewing or negotiating contracts. Instead, the focus is on understanding a single client contract and executing against it, managing workflows, vendors, and systems to ensure smooth account operations.
What you'll do:
• Serve as the primary operational support to the Account Director, helping manage the day to day execution of the client contract.
• Develop a strong working understanding of the client contract and ensure services are delivered in line with contractual scope and requirements.
• Manage the Extra Works process from an Accounts Payable perspective, including:
o Coordinating with vendors
o Reviewing and processing invoices
o Ensuring correct cost coding and financial accuracy
• Act as the operational owner for vendor coordination, including follow ups, issue resolution, and invoice accuracy.
• Oversee Help Desk and CMMS workflows, ensuring work orders are created, tracked, updated, and closed accurately and on time.
• Support technician dispatch and scheduling, including coordination of reactive maintenance activities.
• Monitor reactive maintenance performance and assist in prioritization and escalation as needed.
• Maintain accurate records across operational and financial systems related to work orders, invoices, and service delivery.
• Partner with internal teams to ensure timely resolution of service issues and operational requests.
• Prepare basic operational and financial reports to support account oversight and decision making.
• Identify process gaps or inefficiencies and recommend practical operational improvements.
What you'll need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Bachelor's degree preferred, or equivalent combination of education and 3+ years of experience in operations coordination, facilities operations, or account support roles.
• Proven experience supporting day to day account operations, including partnering with an Account Director or Account Manager.
• Strong working knowledge of Accounts Payable processes, including vendor invoice review, cost coding, and reconciliation.
• Hands on experience working with CMMS and Help Desk systems, including work order tracking and status management.
• Experience supporting reactive maintenance workflows and coordinating technician dispatch activities.
• Demonstrated ability to manage multiple operational tasks in a fast paced environment with strong attention to detail and follow through.
• Proficiency with Microsoft Office tools, including Excel, Outlook, and Word.
• Strong written and verbal communication skills, with the ability to provide timely, accurate, and professional support to internal teams and vendors.
• Solid understanding of financial fundamentals, including basic calculations such as percentages and cost allocations.
• Ability to interpret operational documentation and procedures and apply them effectively to daily execution.
• Strong organizational skills with the ability to follow established procedures and meet deadlines.
• Sound judgment in day to day decision making; errors may have short term operational impact and require timely resolution.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Posting ID: 267298
