IT Service Delivery Manager

Successful candidate will work 100% onsite

Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st

Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders

Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis

Top Skills - Must Haves

• Windows 7 / Windows 10 / Windows 11

Top Skills' Details

Ø Seeking candidates who have moved up through the ranks of Desktop support

Ø Minimum 2 years’ experience of Executive Level Deskside Support (C-Level Executives/VIP)-

Ø Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate

environment.

Ø This resource must have strong current Windows 10 client support experience….and a customer 1st mentality

Ø Minimum 5 years End-user client -LAN/Networking support in a corporate environment

Ø Excellent customer service experience

Ø Resource must have previous healthcare/clinical environment experience.

Ø Bonus: ServiceNow experience.. not specifically required….

Job Description

Ø This resource will be a highly visible resource providing executive support and communications to C-Level Executives

Ø This resource will also provide executive level reporting

Ø The role will be daily onsite and may occasionally require client site to site travel.

Ø Must have prior experience providing reporting (field support/tickets)

General Deskside Support experience:

o Incidents – Software break/fix

o IMACs – Installation of software, machine upgrades, etc.

o Refresh

o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and

RFID readers

o Experience with Active Directory

o Experience with Windows 10 and Microsoft Office

o Experience with Deskside support in a hospital environment a plus

o Experience with ServiceNow- PREFERRED NOT REQUIRED

o Ticketing System is ServiceNow

o Tech walk-up bar at staffed locations