Site Coordinator

Site Coordinator

Position Profile

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for delivering contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Oversee daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping and receiving
  • Mail delivery and processing
• Serve as the primary point of contact with the customer on a daily basis.
• Implement and manage Ricoh Service Excellence programs.
• Operate equipment/software efficiently to meet service level agreements.
• Achieve cost efficiency by effectively utilizing company materials and supplies.
• Perform routine tasks such as:
  • Creating/completing work orders
  • Monitoring contractors
  • Conducting inspections
  • Reporting facility-related issues
• Interact with contracted vendors, facility management, and occupants as needed.
• Manage office supply inventory and reordering.
• Coordinate conference rooms and manage A/V equipment resources.
• Maintain positive internal relationships through professional communication.
• Collect and provide data to leadership and customers, including monthly reporting.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• 1+ years of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and problem-solving skills.
• Ability to present to small groups.
• Basic customer service and technical aptitude.
• Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typical office environment with adequate lighting, ventilation, and normal noise levels.
• Work assignments are varied and may require interpreting and applying complex information.
• Some physical effort required:
  • May involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs.
• Moderate dexterity required for tasks involving calculators, keyboards, hand tools, and coordination.