Patient Care Coordinator

TEKsystems is looking to hire several Patient Care Coordinators for a large healthcare company out of Grand Rapids, MI.

**If you have experience working front desk in a healthcare clinical setting, as well as verifying medical insurances, please send your most updated resume to rsison @ teksystems.com - these resumes will be reviewed first prior to applications sent here. **

Job Title: Patient Care Coordinator

Start date: 05/05/2025

Hours: Must be able to work 8a-5p, fully onsite

Must haves:

• Excellent verbal and written communication skills, and computer navigation and typing proficiency
• High School or GED preferred
• Working knowledge of MS Office Suite
• 3+ years of healthcare customer service
  • Must have the ability to diffuse tough situations and handle high volume of customer interaction along with the stress levels that come along with that.
  • Must be sympathetic and very patient as this clinic will be taking calls from primarily elderly individuals.
  • Must be able to multi-task.

Job description:

• Will sit at the front desk, take inbound calls, greet guests and set patients up in a room for their scheduled appointment.
• Work with customers/patients, assisting with walk-ins as needed.
• Answer incoming and outgoing calls, maintaining open communication with patients, referral sources, corporate and branch offices in other territories.
  • These calls can be transferred depending on where someone lives, which will be verified on the call.
• Schedule and register patients promptly and courteously while recording accurate and complete patient documentation for the data forms.
• Verify medical insurance information – the more familiar with a variety of insurances and their portals, the better!
• Process orders in the system an maintain a current status on orders to be processed – this is where the multiphone calls will go outbound to customers.

Interview process: one virtual interview with me, and one onsite interview with Hiring Managers.

Interviews are first come, first serve so submit your most updated resume to rsison @ teksystems.com to proceed with next steps!