Front Desk CSR // Medical Receptionist

Front Desk CSR // Medical Receptionist

Overview

• Mon-Fri 8am-5pm w/ 1 hour lunch
• Pay rate = $18/hr to start
• Location = Kalamazoo, MI (on-site)
• Full-time 40 hours per week
• Advancement Opportunities from within
• Benefits = Yes! Health Dental Vision 401k EAPs Weekly Pay, etc.

Job Description:

- Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients

- Answering inbound calls and making outbound calls, email

- May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor

- Answer all calls and emails in a timely manner, in adherence to their goals

- Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary

Experience Level

Entry Level