Job Title: Associate Operations Coordinator

Job Description

As an Associate Operations Coordinator, you will play a pivotal role in ensuring the smooth operation of shipment processes. With a focus on quality and efficiency, you will execute tasks in accordance with office and company policies and standard operating procedures (SOPs). This role requires keen attention to detail, effective communication, and a commitment to customer satisfaction.

Responsibilities

• Provide shipment information, create orders, and activate shipments.
• Build and assign loads, schedule appointments, and track and trace shipments.
• Enter events and invoicing, ensuring accuracy in load data according to company and customer standards.
• Monitor task boards and assigned email accounts to respond to customer and carrier requests.
• Document events using SOP knowledge and escalate issues as necessary.
• Ensure customer and carrier satisfaction by following through on requests.
• Perform other duties as assigned according to team or country-specific requirements.

Essential Skills

• High school diploma or GED.
• Previous customer service experience, especially in a call center or similar environment.
• Basic proficiency in Microsoft Office Suite.
• Strong communication, prioritization, and time management skills.
• Attention to detail and accuracy.
• Ability to work evenings and/or weekends in select roles.

Additional Skills & Qualifications

• Preferred: College graduate with 6 months of professional experience (not required).

Work Environment

This position offers a balanced work environment with four days in the office and one day at home after three months. The company fosters a dynamic culture, celebrating diversity and inclusion, and hosts weekly events and activities to enhance team spirit. Employees enjoy a lively workspace with TVs broadcasting sports channels, creating an engaging and energetic atmosphere.