Sr Account Management Director - Eden Prairie, MN
CBRE
Posted Sunday, May 3, 2026
Posting ID: 271323
Minneapolis, MN
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About the Role:
As a CBRE Account Management Sr. Director, you will oversee the department responsible for delivering all client commitments and managing client relationships. You will play a critical role in driving operational excellence and ensuring client satisfaction across Data and Technology, Capital Planning, Analytics, Lease Administration and Procurement teams.
Onsite Work Location- Eden Prairie, MN
What You'll Do:
As a CBRE Account Management Sr. Director, you will oversee the department responsible for delivering all client commitments and managing client relationships. You will play a critical role in driving operational excellence and ensuring client satisfaction across Data and Technology, Capital Planning, Analytics, Lease Administration and Procurement teams.
Onsite Work Location- Eden Prairie, MN
What You'll Do:
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Interact and consult with clients to understand business needs.
- Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution on of work. Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects. Oversee the management of sales and relationships with key customers.
- Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts. Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance. Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
- Consult with internal and client teams to define project requirements, investigating various approaches to retain end results. Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness to drive financial and functional performance within disciplines and across business.
- Conceptualize new methods, techniques, processes, and standards across job disciplines or functions. Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
- Set and manage to achieve targets with broad impact on the function, business segment, or regional results. Lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Negotiate with senior leaders across the business, customers, and external parties of divergent interests in reaching an agreement of strategic importance.
- Bachelor's Degree preferred with 12-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to exchange sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills with an unrivaled inquisitive mindset.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteSalesAccount ManagementLeadershipCoachingTraining And DevelopmentManagementPerformance AppraisalMentorshipMicrosoft ExcelMicrosoft OfficeCustomer Relationship ManagementMicrosoft OutlookTroubleshooting (Problem Solving)Critical ThinkingOrganizational SkillsProcurementOperational ExcellenceCapital BudgetingIntellectual CuriosityBusiness Problems
