Job Title: Collections Specialist

Job Description

Join a dynamic Equipment Finance Team with 10 open positions available. As a Collections Specialist, you will manage delinquency levels of an assigned portfolio of accounts within the 30-89 day aging categories. Your role involves making outbound calls and sending letters to collect past due amounts, reconciling moderately complex payment and billing histories, and negotiating payment arrangements. You will analyze credit information to recommend actions on problem accounts, including repossession, modification, and transfer to late-stage collections. Additionally, you will interact with program and dealer partners to assist with account issues.

Responsibilities

• Manage delinquency levels within the assigned portfolio through outbound calls, letters, and third-party providers.
• Assist customers with account reconciliations utilizing payment and billing histories.
• Access and analyze appropriate credit information, including consumer and commercial credit bureau reports.
• Communicate effectively with customers and internal business partners to resolve delinquency issues.
• Recommend paths to resolution to customers and internal stakeholders, including negotiation of payment arrangements, modification, default, or repossession.

Essential Skills

• 3+ years of B2B Collections or Accounts Receivable experience.
• Strong written and verbal communication skills with attention to detail.
• Proficiency with Microsoft Suite (Excel, Teams, Word, etc.).

Additional Skills & Qualifications

• College degree or equivalent experience.
• Experience with Oracle is highly desirable.

Work Environment

The majority of the team is located in the Minnetonka, MN office with a hybrid schedule of 3 days a week in-office. You will be joining the Asset Finance Team, which handles diverse portfolios and oversees financing for a range of commercial assets. Leadership is based in Columbus, OH, Minnetonka, MN, and Waterloo, IA.