NOC Technician

Working 100% onsite in Kansas City MO during training and then partial onsite after training is complete

Open to entry level to intermediate level candidates. Entry level candidates must have networking certifications

Top Skills:

1. Networking and VOIP Experience Preferred

2. Troubleshooting/Network Monitoring

3. Certifications ( Network+, CCNA/CCENT)

Description:

24X7 work environment. Potential candidates must be open to all shifts

RESPONSIBILITIES/DAILY TASKS

The NOC consist a lot of email support compared to phone support. They will be monitoring all networks for their clients and need to respond to any alerts and customer requests. Typical work would checking ethernet issues, TCP/IP, DNS, VoIP and looking for errors and checking configurations. This person has the opportunity to support Tier1-3 troubleshooting issues.

- Directly manage network and monitor core network elements

- Manage and monitor customer interfaces off of switches/routers

- Off hours on-call responsibilities (rotating shift)

- Maintain a constant understanding of Data network

- Effectively lead and coordinate troubleshooting efforts during outages

- Continuously prioritize dynamic workloads based upon the state of the network

- Report directly to leadership on overall NOC performance.

- Document overall support plans with manuals and standards.

- Document specific support plans for each customer based on contracts.

- Review network logs to discern state changes of network equipment

- Perform remote resolution of faults through various Element Management Systems (EMS)

- Creation and routing of tickets to appropriate markets for resolution

- Manage monitoring, repairs, installation, and turn up of complex services.

- Special projects as assigned

Skills:

NOC, network, CCENT, Voice, VOIP