Job Title: Order Management Specialist

Job Description

As an Order Management Specialist, you will collaborate closely with the sales team to confirm pricing and clarify customer requirements. You will perform all phases of the order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, creating picklists and jobs, and managing other customer records.

Responsibilities

• Enter customer orders, ensuring accuracy and timely processing from quote to invoice.
• Follow up on customer orders to increase the percentage of on-time deliveries and promptly communicate changes.
• Answer phone calls and emails, qualify incoming calls and emails for proper routing and assistance.
• Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, etc.
• Keep written and/or electronic records of relevant customer correspondence for review.
• Develop friendly working relationships and positive rapport with customers.
• Monitor the progress of orders to ensure they follow the schedule, and communicate with all relevant employees to ensure delivery times are met.

Essential Skills

• Proficiency in order entry and data entry.
• Experience in production scheduling and order processing.
• Knowledge of ERP systems, including SAP.

Additional Skills & Qualifications

• High school diploma or Bachelor's degree in a related field.
• Basic math and reading skills.
• Proficiency in Microsoft Office, including Excel and Outlook.
• ERP knowledge is a plus but not required.

Work Environment

The work environment is supportive and collaborative, with a family-owned company culture and a tight-knit group. The company is growing rapidly, offering numerous opportunities for career advancement. The position is full-time, Monday through Friday, from 8am to 5pm.