Remote Call Center Representative

Project Overview: The Customer Service Representative works to build and maintain positive relationships with families interested in enrolling in our online educational programs. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.

Key Responsibilities:

• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Review student accounts to address outstanding tasks and recommend actions for success.
• Organize workflow to ensure time management, data integrity, communication, and student retention.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.
• Protect student privacy by complying with FERPA regulations.
• Perform other assigned duties as needed.

Requirements:

• 1-2+ years of related call center experience. 
• Transferable experience includes (Call center, retention, enrollment, etc.)
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with prospective students and families.
• Reliable internet connection and a distraction-free workspace
• Must have HS Diploma or equivalent. 

Details: 

• 100% remote | Equipment provided
• Pay: $17/hr. 
• Pay cycle – weekly | medical, dental & vision benefits offered. 
• Schedule: Monday – Friday | 9:00am – 6:00pm EST
• Anticipated Start Date: July 7th, 2025.
• This position is a contract role anticipated to go through October 31, 2025.