This role is STARs-friendly: Skilled Through Alternative Routes.
68% STARs in role.
Description
Provide front-line phone support, addressing a wide range of questions and concerns with professionalism and efficiency
Assist with select specialized inquiries and route complex issues to appropriate teams
Maintain working knowledge of all contact center subject areas and adapt to call volume needs
Participate in training to stay up to date on programs, services, and organizational initiatives
Respond to member requests, troubleshoot issues, and provide effective resolutions
Accurately log and track calls, emails, and inquiries within internal systems, ensuring follow-through to resolution
Support multiple inbound phone lines, including main contact center and service-specific lines
Develop and maintain knowledge of group insurance and pension-related processes
Identify and escalate compliance or customer complaint issues as appropriate
Transfer calls to subject matter experts when necessary, ensuring proper documentation and context
Contribute to root cause analysis and continuous improvement efforts
Maintain confidentiality and adhere to data security and privacy standards
Support additional projects and responsibilities as assigned
Skills
Customer service, Call center, Data entry, Customer support, Inbound call, Customer service call center
Additional Skills & Qualifications
Strong verbal and written communication skills with the ability to engage diverse audiences
Ability to quickly learn new systems, tools, and processes
Excellent organizational skills with the ability to manage multiple priorities
Strong problem-solving skills and ability to analyze issues and determine appropriate solutions
Ability to de-escalate challenging customer interactions professionally and effectively
Team-oriented with strong collaboration and follow-through
Comfortable working in a fast-paced, high-volume environment
Job Type & Location
This is a Contract position based out of Lincoln, NE.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Lincoln,NE.
Application DeadlineThis position is anticipated to close on Jun 1, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006037641
