Novartis Pharmaceuticals Corp.
East Hanover, NJ | East Hanover, PA•On-Site
Sales
Veeva
VS Code
Marketing
Operations
Leadership
Management
Governance
Innovation
Salesforce
Mitigation
Data Lakes
Investments
Communication
Data Analysis
Life Sciences
Accountability
Pharmaceuticals
Problem Solving
Decision Making
Market Dynamics
Product Metrics
Business Process
Machine Learning
Decision Science
Restricted Stock
Product Delivery
People Management
Change Management
Business Problems
Product Management
Customer Engagement
Process Improvement
Time Off Management
User Experience (UX)
Pharmaceutical Sales
Technology Strategies
Build vs Buy Analysis
Operational Excellence
Artificial Intelligence
Regulatory Requirements
Communication Strategies
Stakeholder Communications
Snowflake (Data Warehouse)
Data-Driven Decision Making
Team Performance Management
Scrum (Software Development)
Customer Relationship Management
Generative Artificial Intelligence
Master Of Business Administration (MBA)
Applications Of Artificial Intelligence
1 to 2 years
Salesforce Developer
Posted today
Description:
Summary
This position will be located in East Hanover, NJ.
About the Role
Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation . The Insights and Decision Science (IDS) team is dedicated to enabling improved decision-making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer 360 operating model.
Reporting into the VP , Head of CRM Product Management and Strategy , t he VP , CRM Product Management Lead is pivotal in building a world-class product management organization, setting standards for product owner talent, and driving operational efficiencies and innovative delivery strategies. This role partners closely with business and IT leadership to deliver the next generation of CRM, ensuring alignment with enterprise strategy and transformation goals. The VP , CRM Product Management, will play a leadership role in enabling the next generation of CRM best practices to directly drive meaningful patient and customer outcomes.
Major Accountabilities
Education (minimum/desirable):
Bachelor's degree in a related field is required ; Master of Science and/or MBA preferred
Additional qualifications are as follows:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility & Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
This position will be located in East Hanover, NJ.
About the Role
Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation . The Insights and Decision Science (IDS) team is dedicated to enabling improved decision-making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer 360 operating model.
Reporting into the VP , Head of CRM Product Management and Strategy , t he VP , CRM Product Management Lead is pivotal in building a world-class product management organization, setting standards for product owner talent, and driving operational efficiencies and innovative delivery strategies. This role partners closely with business and IT leadership to deliver the next generation of CRM, ensuring alignment with enterprise strategy and transformation goals. The VP , CRM Product Management, will play a leadership role in enabling the next generation of CRM best practices to directly drive meaningful patient and customer outcomes.
Major Accountabilities
- Build and lead a top-talent product management organization that sets operating standards and drives transformation for CRM across Novartis US
- Build and manage the US CRM Roadmap, ensuring regular updates, transparency, and alignment with the US Commercial CRM strategy
- Develop a deep understanding of current business processes and gaps to inform product delivery and process improvement.
- Drive predictable product delivery for next-generation CRM , leveraging both traditional and agentic solutions.
- Play a leadership role in the CRM governance framework , regularly provi di ng updates on status, impact, and opportunities
- Optimize the investment in the CRM ecosystem, including prioritizing best practices ( eg, clicks vs. code, agentic vs. manual, UX optimization) and utilizing best-in-class solutions to business problems (including build vs. buy analysis as needed).
- Create, improve, and scale business processes to support transformation and operational excellence and e stablish and maintain strong relationships with business leaders and cross-functional teams to ensure alignment and optimization
- Collaborate with program teams to integrate business process changes with all aspects of transformation and e stablish, track, and report on key product metrics covering customer, business, usage, delivery ( e.g., release dates, scope , backlog health ) , and adoption rates.
- Evangelize CRM strategy and impact across the organization through stakeholder meetings, leadership forums, and communications.
- Collaborate closely with the CRM product and IT teams to ensure cross-functional alignment and optimizatio n . Maintain a deep understanding of the Life Sciences CRM landscape, including Salesforce and Veeva , as well as best practices across different industries . Maintain a deep understanding of the US commercial strategy and secure support from relevant business entities and stakeholders.
Education (minimum/desirable):
Bachelor's degree in a related field is required ; Master of Science and/or MBA preferred
Additional qualifications are as follows:
- Proven success in leading product management for large-scale CRM transformation , including accountability for delivery, change management, UX , Governance, communication strategy, and risk and compliance mitigation
- 1 2 + years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharm aceutical , healthcare , or CRM sectors
- Deep understanding of the CRM landscape (Sales, Marketing and Service) , including Salesforce, Veeva, and the major and evolving players in the ecosystem .
- Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies
- Experience managing and being accountable for the operations of large product management teams, including backlog health and prior i tization, agile practices and ceremonies, and driving strategic innovation
- Strong understanding of generative AI technologies, machine learning, and data analytics, with a focus on practical applications
- Excellent leadership skills with the ability to build and lead high-performing teams
- People management experience within CRM, AI, technology, or data-driven environments required
- Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
- Ability to adapt strategies and approaches in a rapidly evolving technological landscape
- Deep understanding of and experience with CRM, AI, and Data platforms and architectures, including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data Cloud/Data360, Core platform), Veeva, OpenAI, and Snowflake (or similar data lake).
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility & Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Posting ID: REQ-10067285_crt:1769940404536
