At least 1 year
This role is STARs-friendly: Skilled Through Alternative Routes.
68% STARs in role.
Description
Answer all incoming phone calls in an expeditious manner
Answer a daily average quota of customer phone calls; minimize abandoned phone calls
Provide a pleasant and friendly atmosphere for customers to conduct business
Effectively answer customer administrative questions or forward to proper personnel in a manner that satisfies customer request
Coordinate interdepartmental correspondence relating to timely delivery of spares
Record customer request for quote, convert to sales order when required
Research IPCs to problem solve in AOG situations
Responsible for follow-up to customers on shipping information
Manage client base with Siebel updating customer transactions/issues into the Siebel database
Report processing as required
Assist customers in obtaining information on services from other departments/vendors
Perform off-hour telephone coverage as needed
Administrative work as assigned by management team
Other duties assigned by management to meet business objectives
Skills
Customer service, sap, Customer support, Microsoft office, aviation, Data entry
Top Skills Details
Customer service,sap,Customer support,Microsoft office
Additional Skills & Qualifications
High school degree or GED
Minimum one (1) year Customer Service experience in a fast paced environment
Familiar with Automated Order Entry Systems
Familiar with Microsoft Office
Ability to communicate effectively with internal and external customers in a professional manner
Excellent written and verbal communication skills
Excellent listening skills
Exceptional organizational and follow up skills
Ability to work effectively as part of a team
Required to work rotating shifts
Experience Level
Entry Level
Job Type & LocationThis is a Permanent position based out of Little Ferry, NJ.
Pay and BenefitsThe pay range for this position is $50000.00 - $55000.00/yr.
Bi-Weekly Compensation 401k – 100% Match, Up to 6% 5% Profit Sharing Plan Full Benefits – Medical, Dental, Vision Vacation Accrual & Holiday Pay (9-Paid Holidays) Factor Familiarization Training & Tuition Reimbursement Opportunity to Obtain a Pilot License Opportunity for Advancement into Leadership Positions
Workplace TypeThis is a fully onsite position in Little Ferry,NJ.
Application DeadlineThis position is anticipated to close on Jun 23, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006082145
