Property And Casualty Insurance Agent

TEKsystems is seeking remote Licensed customer service agents to join our clients team REMOTE. This role requires an ACTIVE General/Commercial Lines license in Property and Casualty.

Must be open to working 9:30am-6:30pm M-F.

Description

Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.

Document all customer interactions clearly and accurately in our systems.

Meet case volume targets as set by Service Leadership.

Exhibit professionalism in all phone and email communications.

Acquire in-depth knowledge of THREE’s product, processes, and compliance standards.

Collaborate with teammates via phone, email, and Slack to fulfill service request and exchange knowledge

Skills & Qualifications

2 years’ experience in call center or similarly fast-paced customer service environment

At minimum, 2 years of schooling toward a Bachelor degree or achieved an Associates degree

Experience in the insurance industry is a plus

Active P&C license required

Strong computer skills, preferably with experience using:

Microsoft Outlook

Videoconferencing tools (e.g. Zoom, Teams)

CRM platforms (e.g. Salesforce)

Comfortable with new technology and willingness to learn new systems quickly

Ability to take phone calls and answer emails for up to 8 hours a day

Ability to receive and immediately apply coaching and feedback.

#westpriority25