Banking Customer Service Specialist

Join Our Growing Team!

Become part of a dynamic team dedicated to helping customers across various states with their banking needs. Our client is rapidly expanding, adding new branches, and seeking enthusiastic customer service representatives like YOU to support this growth!

Job Description

As a Customer Service Representative, you will:

• Provide high-quality and efficient customer service to clients.
• Achieve monthly call quality performance targets.
• Educate clients on products and services.
• Utilize multiple customer databases effectively.
• Provide technical assistance as required.
• Collaborate with team members.
• Operate and manage onsite equipment.

Required Skills

• Banking customer service
• Computer skills and CRM proficiency
• Administrative skills
• Call center experience
• Client support
• Customer support
• Troubleshooting
• Active listening
• Account management

Additional Skills & Qualifications

• Customer service experience in banking
• Strong computer skills

Experience Level

• Entry Level

Schedule

• Monday to Friday
• Two Saturdays per month

Pay and Benefits

• Pay Range: $17.00/hr
• Benefits: Eligibility requirements apply and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:
  • Medical, dental, and vision insurance
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Voluntary Life & AD&D insurance for employees and dependents
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid Time Off (PTO), vacation, or sick leave

Workplace Type

• This is a fully onsite position located in Buffalo, NY.