Remote After Training - Call Center Representative

Description

Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi

Provide customer service to registered shareholders through inbound and outbound call lists.

Educate shareholders on various corporate actions, board and shareholder proposals voting options.

Track and monitor outstanding issues and provide clients with timely updates.

Log information into Access Database

Assist in the development of campaign themes to ensure the proper narrative is being communicated.

Fast paced call center environment where you are expected to make 20-25 calls/hr

The app only uses our 800 toll free number to call, so their personal cell phone lines would never show up on caller ID.

Additional Skills & Qualifications

**TRAINING ONSITE; THEN REMOTE**

2PM-10PM EST (2)

HIGHLY ENCOURAGED TO WORK SATURDAYS (OVT) - Shift 9-4PM(EST)

For all Saturday remote shifts, it is 10:00am to 4:00pm EST. The call center is offline from 4:00 pm EST onwards on Saturdays. This would still apply to anyone that is working in a different time-zone.

Equipment needed:

Laptop/PC - No Chromebooks, or tablets. Apple devices cannot be older than 2018

• Windows 11 Pro

• MacOS 13 or higher

Cell Phone Requirements: (Must have smart phone for authentication and VPN access)

• Android Version 11

• iOS Version 16

Must have reliable internet connection (Min 50 Download / 11 Upload Speeds) https://www.speedtest.net/

Strong and articulate communication skills

Being able to multitask between inbound and outbound calls

Someone who doesn't need to be monitored and can be proactive during slower times

Candidates can expect a 40+ hr work week during busy season.

Experience Level

Expert Level