Shipping and Receiving Specialist

Job Description: Field Representative I, Fulfillment

Position Profile

The Field Representative I, Fulfillment is responsible for operational functions within a fulfillment center across various service areas. These include operating high-volume print equipment (Segment 5), managing large-scale print jobs, handling shipping and receiving, distributing mail/faxes, applying postage, performing copier maintenance, and providing customer support. Additional responsibilities may include bindery, quality control, reception, meeting room setup, and light building maintenance.

Key Responsibilities

• Operate high-volume printing equipment in a production-heavy, mechanically advanced print environment.
• Set up and run all applications on all equipment.
• Perform binding and finishing work.
• Conduct daily inspections of convenience copiers and resolve paper jams; escalate issues to technicians.
• Execute basic repair and maintenance on customer copier equipment.
• Maintain inventory records and provide data for management reports.
• Distribute mail, fax transmissions, and office supplies to designated personnel or drop-off locations.
• Calculate job charges and maintain billing logs.
• Respond to and coordinate customer service calls.
• Perform filing duties as required by customer needs, including document purging and archiving.
• Deliver completed jobs to specified locations, both within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as necessary.
• Answer customer inquiries regarding job status and feasibility.
• Maintain and stock copier areas to ensure cleanliness and functionality.
• Perform shipping/receiving tasks and manage materials handling.
• Assist with meeting and conference room setups.
• Support occupant moves within assigned facilities.
• Perform light maintenance duties such as re-lamping and occasional cleaning.
• Respond to off-hour and weekend emergencies as needed.
• Use equipment such as shrink-wrap machines, paper cutters, bindery tools, joggers, tape machines, scales, calculators, postage meters, and basic PC applications.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• 2-3 years of related work experience, ideally in a high-production, mechanically advanced print environment.
• Valid driver's license and proof of minimum required auto insurance coverage.
• Ability to learn and operate client-specific production and communication systems (e.g., mainframe applications).

Knowledge, Skills, and Abilities

• Working knowledge of copier equipment and basic repair preferred.
• Understanding of shipping and receiving procedures.
• Basic electronics knowledge preferred.
• Ability to work independently and adapt to changing priorities.
• Strong problem-solving and troubleshooting skills.
• Ability to comprehend and follow mail delivery instructions and packing procedures.
• Ability to interpret technical documentation (manuals, parts books, etc.).
• Strong customer service and verbal communication skills.

Working Conditions & Physical Demands

• Frequent exposure to printer/copier noise, toner, temperature fluctuations, and minor paper handling injuries (e.g., paper cuts).
• Exposure to outdoor weather when traveling between buildings.
• Contact with customers, colleagues, managers, vendors, and service technicians.
• High-stress levels due to fast-paced, deadline-driven environment.
• Physical effort including long periods of standing, walking, bending, lifting up to 50 lbs., and moving wheeled equipment weighing up to 400 lbs.

Note: The above statements describe the general nature of the work performed. They do not represent an exhaustive list of responsibilities, duties, or working conditions.