Software Support Specialist

Description

Actalent is partnering with a leading company specializing in fulfillment and distribution center solutions. This company excels in system integration, innovative software solutions, and specialized equipment. They are currently seeking a Software Support Specialist for their Dublin, Ohio location.

JOB DUTIES AND RESPONSIBILITIES

The position is primarily responsible for providing software support and will be part of an on-call support rotation to troubleshoot and resolve customer reported technical and operational issues. Additional duties include some software QA testing and travel for onsite implementation.

*Candidates will be doing remote diagnosis and working with customers over the phone more than in person

JOB DUTIES AND RESPONSIBILITIES

• Provide customer support to help assist with operational and system issues

• Take ownership of technical issues, working with our Development group to

resolve more advanced issues when necessary

• Resolve escalated customer complaints with minimal need for team lead

intervention

• Document troubleshooting and problem resolution steps

• Review source code as necessary for troubleshooting

• Participate in providing training to customers as required

• Take responsibility for multiple tasks in multiple projects

• Participate in after-hours on-call customer support rotation

• Ability to travel approximately 25% of the year to support customer

implementation

Skills

C, Python, C++, Distributive Systems, Linux, Sql

Top Skills Details

C, Python, C++, Distributive Systems,Linux,Sql

Additional Skills & Qualifications

The most important attributes we are looking for, in order of importance:

1. Experience troubleshooting and problem solving

2. Customer service-friendly personality

3. Command-line familiarity with Linux

4. Writing and troubleshooting SQL queries

5. Bachelors’ degree in a related field

Experience Level

Entry Level