Job Title: Customer Service/Administrative Support Specialist

Job Responsibilities

• Provide rotational support for customers.
• Deliver best-in-class service and troubleshooting support to both internal and external customers.
• Ensure prompt processing of warranty orders and manage related inquiries.
• Gain and apply thorough knowledge of products and troubleshooting techniques to solve technical issues.
• Escalate unresolved problems to the appropriate subject matter experts.
• Document customer feedback, call and issue tracking, and correspondence for comprehensive service records.
• Strive to exceed customer satisfaction targets through dedicated and personalized service.
• Utilize CRM and ERP software tools effectively.
• Perform additional tasks as directed by supervisor.

Essential Skills

• Administrative support
• Data entry
• Clerical
• Administrative assistance
• Customer service
• Excellent verbal and written communication
• Excellent organizational skills and attention to detail
• Eager, good-natured, pleasant and positive attitude
• Speed and accuracy at assigned responsibilities
• Ability to manage multiple requests and priorities
• Desire to support co-workers in a team environment
• Ability to problem solve in a collaborative manner
• Professionalism
• Ability to function well in a high-paced and at times stressful environment
• Professional and Responsive
• Extremely proficient with Microsoft Office Suite or similar software
• Ability to learn new or updated software

Work Environment

The role requires functioning well in a high-paced and at times stressful environment. Professionalism and responsiveness are essential. The position involves the use of CRM and ERP software tools, and proficiency with Microsoft Office Suite or similar software is necessary. A pleasant and positive attitude is crucial for success in this role.