Helpdesk Technician

Our Client is seeking a Help Desk Agent who will provide professional and courteous customer service to users regarding their Network connectivity and Extranet Support. This position requires 24/7 availability and the ability to provide customers with timely accurate and efficient technical support.

Responsibilities Include:

- Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues.

- Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues.

- Supporting Credit Card Settlement System and inquiries concerning credit card batch totals and reconciliation.

- Maintain appropriate paperwork and records required to meet established job performance targets.

- Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role.

Position Requirements:

- 1 or more years of Information Systems Help Desk / Support experience

- Knowledge of communication devices/methods such as Broadband VSAT and DSL

- Intermediate knowledge of all Microsoft Office software applications

- Intermediate knowledge of computer DSL and VSAT hardware

- High School Diploma or GED equivalent

- Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays

To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Houston. Pre-employment background check and drug test will be administered upon candidate's offer acceptance.