Job Title: Order Management / Customer Service Specialist

Job Description

Responsibilities

• Answer the phone, transfer calls, and gather detailed information from customers.
• Relay information about company timelines for scheduling install projects and lead times to get back to customers.
• Schedule Install Sales Representatives/Project Managers to go out on site visits.
• Work closely with, cross-train, and back up other Install Customer Service Representatives.
• Respond to customer inquiries, collect appropriate information, and pass it off to the appropriate person.
• Process production orders, sales orders, quotes, and other supporting documents accurately and timely.
• Monitor orders through the system and sales process as necessary.
• Communicate, relay, and provide important information to customers, following up as necessary and providing updates as requested.
• Provide troubleshooting assistance for customer orders, account statuses, inventory requests, and other relevant inquiries.
• Investigate and resolve customer problems with deliveries or production.
• Estimate date of delivery to customers based on knowledge of the firm's production and delivery schedules.

Essential Skills

• Customer service
• Order entry
• Data entry
• Customer support
• Microsoft Office
• Phone operation
• Multi-line phone usage
• Outlook
• Excel
• Inventory management
• Administrative support
• Order processing

Additional Skills & Qualifications

• 6 months+ experience in customer service/administration
• Computer savvy (Outlook, email, document management, Microsoft suites)
• Ability to ask good questions and gather information
• Ability to work in a fast-paced environment
• Professional communication over the phone
• Attention to detail and ability to enter accurate data

Work Environment

Working in office Monday to Friday, 8am - 4:30pm. Fully onsite in Clackamas.