Job Title: Bilingual Receptionist

Job Description

The role involves sitting at the front desk, answering customer questions both on the phone and in person. You will provide customer order support and product/business information for all customers, acting as a business representative for the distribution channel. Your aim will be to deliver quality customer service and order support for our customer base.

Responsibilities

• Process orders using Oracle.
• Process and review dealer orders, requests, and system-generated acknowledgments and orders.
• Communicate professionally with customers and internal teams regarding product and business issues.
• Support the order fulfillment process by collaborating with outside sales representatives, product personnel, customer service, credit, and delivery teams.
• Maintain pricing and run sales reports.

Essential Skills

• Bilingual in Spanish.
• Customer service experience.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Inside sales/order processing experience.
• Ability to multitask and handle high-stress situations.
• Experience in outbound sales, invoice processing, and inventory control.

Additional Skills & Qualifications

• Great attention to detail and ability to learn product knowledge.
• Ability to navigate Microsoft Excel and learn new software easily.
• Basic math skills.

Work Environment

The position is based in an office adjacent to a warehouse, working closely with a team of 2-3 individuals at the front counter. The work schedule is Monday to Friday, from 7am to 4:30pm. The dress code is business casual. The company offers a supportive and close-knit team environment with opportunities for training and professional growth. Benefits include 401k, vacation, PTO after 90 days, and health benefits.