Filing
Sorting
Coaching
Unpacking
Coordinating
Prioritization
Pharmaceuticals
Problem Solving
English Language
Fraud Prevention
Pharmacy Systems
Technical Support
Quality Assurance
State Regulations
Pharmacy Operations
Workflow Management
Inventory Management
Medical Prescription
Relationship Building
Training Facilitation
Operational Excellence
Certified Pharmacy Technician
Continuous Improvement Process
Operational Performance Management
$39,000 - $52,000 / yr
Posted today
Description:
Job Summary
The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.
While this is subject to change, flexibility to work either first or second shifts, potentially including weekends, is required for this position.
Job Responsibilities
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
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Salary Range: $18.75 - $25 / Hourly
The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.
While this is subject to change, flexibility to work either first or second shifts, potentially including weekends, is required for this position.
Job Responsibilities
- Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
- Deploys and guide team members on the floor to meet productivity and service expectations, providing direction and coordination.
- Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
- Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
- Monitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
- Builds and maintains strong working relationships with internal teams, support teams, and other partners.
- Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
- Reports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance.
- Supports inventory processes such as ordering, unpacking, organizing, and storing
- pharmaceutical products. Assist in filing claims related to overages, shortages, or damaged items.
- Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
- Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
- Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
- Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- High school diploma/GED
- Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)
- Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
- Familiarity with Walgreens pharmacy systems and workflows.
- Strong problem-solving skills with the ability to handle escalated issues.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
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Salary Range: $18.75 - $25 / Hourly
Posting ID: 1811068BR
