Job Title: Owners Relations Specialist- (Customer Service / Data Entry)

Job Description

We are looking for someone to help assist landowners across various areas of the business, working with different departments to address issues, manage document control, and respond to inquiries. You will scan documents into the internal database, create and monitor Salesforce accounts and cases, prepare and mail Change of Address and ACH forms, and process new or revised owner account data. You will also answer incoming calls on the Owner Relations hotline, create and maintain strong relationships with interest partners and industry peers, and research owner inquiries related to discrepancies in payments, interests, and settlements.

Responsibilities

• Scan documents into internal database as needed
• Create and monitor Salesforce accounts and cases
• Prepare and mail Change of Address and ACH forms
• Process new or revised owner account data
• Answer incoming calls on Owner Relations hotline
• Create and maintain strong relationships with interest partners and industry peers
• Research owner inquiries related to discrepancies in payments, interests, and settlements
• Confirm decimal interests by calculating various interest types such as working interest, net revenue interest, NPRI, overriding interests, Take in Kind (TIK)
• Analyze data to confirm leasehold HBP status, including but not limited to GIS Maps, the person and Glancer
• Review lease documents to confirm lease term, royalty percentage, gas price, deductions, and market enhancement
• Provide assistance to the legal department to resolve claims and civil matters
• Other Land Department responsibilities as assigned

Essential Skills

• 0-2 years of experience in a related field
• High school diploma or GED
• Ability to build strong relationships
• Excellent communication skills, both oral and written
• Ability to manage stressful situations to a positive outcome
• Professional demeanor and proven ability to work in a team environment across cross-functional teams
• Self-motivated
• Ability to adapt and work under pressure
• Ability to prioritize workflow based on specific deadlines
• Demonstrated ability to positively influence peers via actions and directives to accomplish organizational goals
• Possess excellent organizational, communication, and problem-solving skills
• Excellent computer skills including MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications

Additional Skills & Qualifications

• Oil and Gas experience would be beneficial
• 0-2 years of administrative experience with customer service experience

No degree required, but a diploma is needed