At least 2 years
This role is STARs-friendly: Skilled Through Alternative Routes.
68% STARs in role.
Job Title: Call Center Representative
Job Description
This role focuses on supporting customers throughout the entire sales process, from initial online inquiries and phone calls through to the point of sale. The call center representative responds to customer questions about new and pre-owned vehicles, guides them through vehicle selection, sets and attends appointments, and helps finalize purchases and related paperwork. The position combines customer service, sales support, and administrative responsibilities within a dealership environment.
Responsibilities
- Respond to customer inquiries about new and pre-owned vehicle inventory via telephone and internet daily.
- Answer customer responses and reply to customer emails promptly each day.
- Promptly handle incoming sales calls and customer inquiries as they are received.
- Determine customer vehicle needs by asking thoughtful questions and actively listening to their requirements.
- Recommend alternative vehicle options when appropriate to meet customer needs.
- Stay current on new products, features, accessories, and options, and recommend these to customers when relevant.
- Make daily follow-up calls to customers according to a predetermined work plan.
- Maintain a follow-up system that encourages repeat and referral business and supports high levels of customer satisfaction.
- Maintain and consistently use a prospect development system to build and manage a pipeline of potential customers.
- Set appointments with prospects to visit the showroom or meet at a mutually agreed location.
- Meet with prospects during scheduled appointments, review vehicle choices and features, guide them through all steps of the sales process, and assist in finalizing purchases and paperwork with customers and dealership staff.
- Establish, implement, and maintain personal income goals that align with dealership productivity standards.
- Move vehicles from the lot to the front of the store on occasion for customer test drives and accompany customers on test drives as needed.
- Answer incoming customer inquiries via phone and email in a courteous, professional manner.
- Collaborate with management and internal teams to stay updated on new products, services, and policies.
- Record accurate and detailed customer information within the customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns and providing appropriate solutions.
Essential Skills
- At least 2 years of phone-based customer service experience.
- Proficiency with Microsoft Office applications.
- Strong customer service skills with the ability to communicate clearly and professionally via phone and email.
- Comfort with performing data entry tasks and accurately recording customer information in a customer service database.
- Ability to actively listen, ask clarifying questions, and identify customer needs.
- Capability to manage multiple customer interactions and follow-up activities in a structured manner.
- Professional demeanor and strong verbal and written communication skills.
- Ability to work effectively as part of a small team within a sales and service environment.
Additional Skills & Qualifications
- Experience working in a call center, dealership, or sales support environment is beneficial.
- Familiarity with customer relationship management (CRM) or customer service database systems is an advantage.
- Comfort discussing product features, options, and benefits with customers.
- Ability to set and work toward personal performance and income goals.
- Strong organizational skills and attention to detail when managing customer records and follow-up activities.
Work Environment
The role is based on-site at a dealership in Maple Glen, PA. The call center representative works in a dedicated cubicle equipped with a phone and computer. The position involves close collaboration with a small team of approximately five colleagues, including other customer service or service representatives and sales leadership. Business casual dress is required. The work schedule includes two weekdays from 9:00 a.m. to 5:00 p.m., two weekdays from 12:00 p.m. to 8:00 p.m., one weekday off, and every Saturday from 8:30 a.m. to 4:30 p.m. The environment combines phone-based work, email communication, customer appointments, and occasional movement of vehicles for test drives.
Job Type & LocationThis is a Contract to Hire position based out of Maple Glen, PA.
Pay and BenefitsThe pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Maple Glen,PA.
Application DeadlineThis position is anticipated to close on Jun 29, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006107260
