Onsite Customer Service Specialist
Filing
Sorting
Mailroom
Operations
Calculators
Housekeeping
Communication
Service Level
Print Binding
Postage Meter
Lifting Ability
Problem Solving
Shrink Wrapping
Customer Service
Microsoft Office
Telephone Skills
Equipment Repair
Package Tracking
Computer Literacy
Strong Work Ethic
Stocks (Inventory)
Document Production
Management Reporting
Warehouse Operations
Valid Driver's License
Call Center Experience
Shipping And Receiving
High Volume Production
Office Supply Management
Package Management Systems
Verbal Communication Skills
Copier Repair And Maintenance
Customer Relationship Management
Troubleshooting (Problem Solving)
At least 2 years
Posted 28 days ago
This role is STARs-friendly: Skilled Through Alternative Routes.
68% STARs in role.
Description:
Role Overview
We are seeking a customer-focused and dependable On-Site Customer Service Specialist to support package receiving, delivery, printing, and office services operations within a university campus environment. This is a hands-on role that combines customer service, package logistics, and office support. The ideal candidate enjoys staying active, interacting with customers, and delivering exceptional service in a fast-paced setting.
Key Responsibilities
Must Have
We are seeking a customer-focused and dependable On-Site Customer Service Specialist to support package receiving, delivery, printing, and office services operations within a university campus environment. This is a hands-on role that combines customer service, package logistics, and office support. The ideal candidate enjoys staying active, interacting with customers, and delivering exceptional service in a fast-paced setting.
Key Responsibilities
- Receive, track, sort, and organize incoming packages using internal tracking systems.
- Deliver packages throughout a connected multi-building campus environment.
- Assist customers with package pickups and respond to service-related inquiries.
- Support shipping and receiving operations and maintain accurate records.
- Perform basic copy, print, and document production services (training provided).
- Provide professional customer service while meeting service level expectations.
- Operate carts and transport packages safely throughout the facility.
- Maintain organized work areas and follow operational procedures and safety guidelines.
- Support additional office services tasks as assigned.
Must Have
- Strong customer service and communication skills.
- Professional and dependable work ethic.
- Ability to work effectively both independently and as part of a team.
- Comfortable using technology and learning new systems.
- Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day.
- Ability to provide a positive customer experience in a service-oriented environment.
- Previous customer service experience.
- Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations.
- Experience supporting copy, print, or office services.
- Familiarity with package tracking systems or inventory tools.
- Frequently walk between locations within a campus setting.
- Lift, carry, and move items weighing up to 50 pounds.
- Push carts and transport packages throughout the day.
- Regular bending, reaching, standing, and movement are required.
- Work in a professional university environment.
- Variety of responsibilities combining customer service and operational support.
- On-the-job training provided for print and package management functions.
- Opportunity to be part of a collaborative and service-focused team.
Posting ID: 300008325413826