At least 2 years
This role is STARs-friendly: Skilled Through Alternative Routes.
68% STARs in role.
Teksystems is currently hiring for a Client Services Representative in the Pittston, PA Area!
MUST HAVE: 2 years of call center experience, an associates or bachelor's degree preferred but not required.
Description
Maintaining industry leading service standards by providing prompt service and one call resolution.
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Most calls will be from current clients who have questions about their policy in regards to:
Requested changes or updates to their accounts
Grow existing client relationships
Saving cancel requests
Setting up autopay
Timely entry of all inbound leads
Skills
Call center, Customer service, microsoft office, insurance, salesforce.com, problem management, problem solving, multitasking, communication and writing skills, data entry
Top Skills Details
Call center,Customer service,microsoft office
Additional Skills & Qualifications
Salesforce based CRM Microsoft Office Suite - Outlook, Excel, Word
Use the additional skills + qualifications to determine candidates success in role:
Call Center - 2+ years, no degree. High emotional intelligence and patience. Strong problem-solving and multitasking abilities. Reliable attendance and commitment to quality service.
Entry Level - Associates or Bachelors. Quick learner with strong written and verbal communication. Comfortable with digital tools and data entry. Professional demeanor and team-oriented mindset.
General Customer Service - Strong Personality + Reliability. Excellent interpersonal skills and empathy. Strong work ethic and consistency. Ability to build rapport quickly and handle diverse customer needs.
Job Type & Location
This is a Contract to Hire position based out of Pittston, PA.
Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Pittston,PA.
Application DeadlineThis position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006311387