Service Desk Analyst

Required Skills:

1. 1+ years of helpdesk support experience
2. Windows OS
3. Office 365
4. Active Directory
5. Chat support (plus but not required)

Job Description:

Client is looking to hire a Service Desk Analyst. Team is currently doubling in size due to higher call volume and incoming tickets. While supporting daily IT related tasks and projects, technician will also have opportunities to grow technical skills by learning new technologies that keep clients centers up and running!

Responsibilities include, but are not limited to:

• 100% IT phone and chat support
• Networking support (DNS, DHCP, TCP/IP, etc.)
• Troubleshoot in a multi-user high volume environment
• Troubleshoot PC's, printers, etc.
• Support Windows based devices
• Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
• Triage high impact events
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintain or create policies, procedures, and processes
• Identify root-causes of operational issues and process inefficiencies
• Working with limited supervision in a customer-facing service role
• Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms