Job Title: Services Project Coordinator

Job Description

We are seeking a dynamic Services Project Coordinator to support our project management team within the DFS Services Segment. This role involves assisting Project Managers with a variety of tasks such as entering orders, scheduling, tracking project costs, and ensuring project deliverables are received. The ideal candidate will possess a growth mindset, an entrepreneurial spirit, and a collaborative style to work effectively across cross-functional teams.

Responsibilities

• Launch all ERP project task types as required, including inventory, pre-install, project, survey, etc.
• Manage escalations from the Deployment Command Center to support field operations.
• Follow up and ensure all material warranty entitlement startups are complete within a pre-defined period.
• Ensure contractors are paid within 30 days of task completion, specifically for Project Tasks.
• Track RMAs for Projects as required.
• Participate in lean manufacturing process design and design changes (Kaizen events) as needed.
• Track project costs using GPMA codes in Project Loader and Order Entry.
• Work alongside project managers to oversee the entire life-cycle of projects of various sizes, communicating timelines, status, and identifying potential risks.
• Act as a liaison, providing support, updates, agendas, and pushing for deliverable and deadline completions for project stakeholders.
• Document and track project performance using Microsoft applications as required by Project Managers.
• Organize, update, and distribute project-related documents as necessary.
• Perform ad-hoc tasks to best support the project and team.
• Keep track of all out-of-scope work for projects and document as required by project managers.

Essential Skills

• Experience with various MRP/ERP systems (such as Oracle, SAP, etc.)
• 3+ years experience in coordinator/administrator or order entry/fulfillment roles
• Excellent communication skills, both written and verbal
• Deep understanding of project processes and tools
• Customer-centric mindset
• Strong team player
• Ability to work through Oracle and craft reports using Discoverer

Additional Skills & Qualifications

• Ability to use Power BI is a plus
• Bachelor's degree is a plus

Work Environment

This position requires working in-office from Monday to Wednesday and remotely on Thursday and Friday, with standard working hours from 8 AM to 5 PM. The role involves collaboration with cross-functional teams and utilizes technologies such as Microsoft Office and ERP systems