Job Title: MSR (TDW) - 06/09

Job Description

Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. Provide information regarding products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Responsibilities

• Respond to inquiries and requests from members and other individuals.
• Provide information regarding products and services.
• Perform transactions or related functions for various accounts.
• Advise members on products and services that may fit their needs.
• Engage in active listening and adapt to multiple systems.
• Ensure optimal member experience and customer service.

Essential Skills

• Customer service
• Data entry
• Inbound and outbound calls
• Call center experience
• Policy compliance
• Handling high volume calls
• Working in a structured environment

Additional Skills & Qualifications

• Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional environment, or high volume retail environment.

Why Work Here?

Join the largest Credit Union in the world and serve the financial needs of our military and their families worldwide. With over 343 branches worldwide, you'll be part of a team that makes a global impact. The MSR position involves receiving back-to-back inbound phone calls from our members in a very busy, high-volume Contact Center.

Work Environment

These are remote opportunities. Candidates must live within 60 miles of Suite 250, Virginia Beach, VA to be considered for the opportunity. The Contact Center is open 24/7/365 to be available for our members around the world any time they need us. We believe in work-life balance and want you to accept a shift you can work within reasonable flexibility on your part and without significant negative impact on your personal or family life. Scheduled events such as breaks and meals are to be taken when scheduled. Most shifts are flexible, meaning your scheduled start time and end time can vary within a one-hour window. Your hours of availability during the day must be 9.5 hours to account for the one-hour variation in your start and end time. You will be taking back-to-back phone calls for the majority of your shift and could be scheduled to take calls for as long as four hours before your next break.

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, Virginia.