Dealer Support Specialist
Location: Renton, WA (100% Onsite)
Job Type: Contract-to-Hire
About the Opportunity
We are seeking a highly organized and customer-focused Dealer Support Specialist to join a growing Dealer Experience team supporting dealership customers nationwide. This position is ideal for individuals who enjoy problem-solving, working in a structured environment, and providing exceptional customer service through written communication.
Unlike a traditional call center role, this opportunity is primarily focused on managing customer cases, processing orders, and resolving issues through Salesforce, Outlook, and internal business systems. You'll play a key role in ensuring dealership customers receive timely updates, accurate information, and effective solutions throughout the entire order lifecycle.
This position offers strong potential for extension and long-term career growth within a well-established organization.
Key Responsibilities
- Process and enter dealer orders received through Salesforce web cases with a high degree of accuracy.
- Manage customer orders from initial entry through shipment and final delivery.
- Provide proactive communication regarding:
- Order status updates
- Shipping and tracking information
- Product availability
- Lead times and delivery expectations
- Pricing programs and policies
- Research and resolve shipping delays, expedited requests, and special-order inquiries.
- Coordinate with internal departments and external vendors to deliver timely customer solutions.
- Document and manage customer cases using Salesforce and internal systems.
- Provide high-volume customer support primarily through email and other written communication channels.
- Negotiate lead times and fulfillment options based on customer urgency and business requirements.
- Maintain compliance with established processes, procedures, and documentation standards.
- Support special projects and operational initiatives as assigned.
Required Qualifications
- Previous customer service experience involving issue resolution and customer support.
- Strong critical thinking and problem-solving abilities.
- Ability to independently resolve customer issues without relying on scripts.
- Excellent written communication and professional email correspondence skills.
- Strong computer proficiency and ability to navigate multiple systems simultaneously.
- Experience managing competing priorities in a fast-paced environment.
- High attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to learn complex systems, workflows, and processes quickly.
- Self-motivated and capable of working independently in a structured environment.
Preferred Qualifications
- Experience using Salesforce CRM.
- Experience in order management, order processing, or customer operations.
- Experience supporting customers through ticketing, case management, or email-based support environments.
- Experience within logistics, supply chain, transportation, manufacturing, automotive, distribution, or dealer support industries.
- Bachelor's degree completed or in progress.
- Experience working within process-driven environments requiring adherence to standard operating procedures.
Ideal Candidate
The successful candidate will:
- Learn new systems and processes quickly.
- Thrive in environments that combine repetitive tasks with critical thinking.
- Be comfortable managing multiple work queues and priorities simultaneously.
- Demonstrate excellent written communication skills.
- Be highly dependable, detail-oriented, and organized.
- Take ownership of customer issues and independently determine solutions.
- Maintain a customer-first mindset while navigating complex situations.
Work Environment
- 100% onsite in Renton, WA.
- Collaborative team environment with approximately 17 team members and direct leadership support.
- Heavy use of Salesforce, Microsoft Outlook, and internal business systems.
- Primarily case-management and email-based customer support.
- Structured, process-driven environment focused on accuracy, documentation, and service excellence.
This is a Contract position based out of Renton, WA.
Pay and BenefitsThe pay range for this position is $23.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Renton,WA.
Application DeadlineThis position is anticipated to close on Oct 23, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006338563