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NOW HIRING: Customer Support Representative | Direct Hire | Madison, WI | Onsite

Salary Range: $41,600.00 – $43,680.00 annually (USD)

Join a growing organization focused on delivering compliant, high‑quality service to clients through accurate data validation, issue resolution, and relationship management.

Job Description

We are seeking a Customer Support Representative to provide excellent service to assigned clients by responding to inquiries, resolving issues, and ensuring compliance with regulations and internal procedures. This role requires strong attention to detail, professional communication skills, and the ability to exercise independent judgment while balancing customer and business needs.

This position is ideal for someone with a strong customer service orientation who thrives in a fast‑paced, in‑office environment and is comfortable adapting to changing regulations and processes.

Key Responsibilities

Respond in a timely manner to client communications via email
Maintain positive, professional relationships with assigned clients
Address and resolve customer inquiries, problems, and complaints related to products and services
Partner with internal team members and management to determine effective resolutions
Utilize internal programs and tools to support client success, providing coaching or assistance as needed
Stay current on regulations and internal procedures to ensure accurate and compliant service
Maintain strict confidentiality of all personally identifiable information (PII)
Share job knowledge with team members and contribute to a positive team dynamic
Perform additional duties as assigned based on skill set
Maintain consistent schedule and availability for clients and team activities

Tools Used

Microsoft Office (Outlook 365, Word, Excel)
Internal systems and operating platforms

Must‑Have Qualifications

High School diploma with 1+ year of customer service experience preferred
Strong customer service orientation with excellent verbal and written communication skills
Detail‑oriented and compliance‑minded approach
Ability to exercise independent judgment and problem‑solving skills
Ability to multi‑task and work comfortably with clients and coworkers
Proficiency with Microsoft Office applications
Ability to learn and utilize internal company systems

Work Environment, Location & Schedule

Full‑time, direct hire position based in Madison, WI
Onsite role, 5 days per week
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Office environment
Collaborative, team‑oriented culture focused on growth and trust

#centralpriority26

Job Type & Location

This is a Permanent position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $41600.00 - $43680.00/yr.

An amazing benefits package so you can rest assured your needs are taken care of.\nPaid time off so you can have time to relax and experience a healthy work-life balance.\nMonday to Friday schedule with regular hours.

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Apr 13, 2026.

h4>About TEKsystems:\n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

\n\n

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n\n

About TEKsystems and TEKsystems Global Services

\n\n

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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