At least 3 years
Description
Provide Tier 2 end-user technical support by troubleshooting, tracking, resolving, and communicating technology issues. This role supports break/fix activities, IMAC (Install, Move, Add, Change) requests, endpoint device support, and IT asset management processes to ensure a reliable and efficient user computing environment.
Duties & Responsibilities
• Troubleshoot, document, track, and resolve hardware, software, and connectivity issues within the end-user environment.
• Provide break/fix support for desktops, laptops, tablets, mobile devices, printers, and related peripherals.
• Fulfill installation, move, add, and change (IMAC) requests for end-user technology equipment.
• Provide Tier 2 technical support and serve as an escalation point for complex user issues.
• Configure, deploy, maintain, and troubleshoot endpoint devices and software applications.
• Support Microsoft 365 applications, Outlook, Active Directory, and enterprise desktop technologies.
• Assist with software deployments, device refreshes, and workstation migrations.
• Support IT asset lifecycle processes including inventory tracking, deployment, recovery, and disposal.
• Escalate issues when appropriate and collaborate with other IT teams to ensure timely resolution.
• Maintain accurate incident, service request, and asset documentation.
• Deliver exceptional customer service while supporting users in high-pressure situations.
Essential Functions
• Provide break/fix support for end-user devices and applications.
• Support IMAC activities and endpoint deployments.
• Manage and support IT asset management processes.
• Deliver Tier 2 support for desktops, laptops, tablets, mobile devices, and printers.
• Troubleshoot and resolve hardware, software, and access-related issues.
• Maintain asset and support documentation.
Skills
Windows 10/11, SCCM, Microsoft 365, Outlook, Active Directory, Desktop Support, Tier 2 Support, Endpoint Management, Hardware Troubleshooting, Software Deployment, Incident Management, Service Request Management, IT Asset Management, Help Desk Support, Technical Support, Customer Service, Printer Support, Laptop Support, Device Configuration, Documentation, Problem Solving
Qualifications
Experience
• 3+ years of endpoint computing, desktop support, or technical support experience.
• Experience supporting enterprise end-user environments.
• Insurance industry experience preferred.
Knowledge, Skills & Abilities
• Knowledge of Microsoft 365 and Office applications.
• Knowledge of endpoint support and desktop administration practices.
• Understanding of IT asset management processes and lifecycle management.
• Strong troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to prioritize, manage, and escalate issues appropriately.
• Strong collaboration, teamwork, and knowledge-sharing abilities.
• Ability to adapt quickly to new technologies and changing priorities.
• Strong organizational and documentation skills.
• Ability to learn internal systems, processes, policies, and technologies with minimal supervision.
Job Type & LocationThis is a Contract to Hire position based out of Merrill, WI.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Merrill,WI.
Application DeadlineThis position is anticipated to close on Sep 3, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006233648